Terms & Conditions
By accessing this website and/or placing an order, you agree to be bound by these terms & conditions. Title to the goods shall remain with us until paid in full with cleared funds.
Parts purchased will comply with the Sale & Supply of Goods Act 1994 and be of "Satisfactory Quality" unless specified at the time of sale.
The customer is responsible for ordering the correct part when the part number is supplied.
Each part will be checked for condition and tested where appropriate before leaving our premises. We are however reliant upon considerate handling by our courier company.
Parts will carry a minimum guarantee of 30 days and only parts shown on your invoice/receipt are covered by the guarantee/warranty.
Warranty is usually effective from the date of delivery.
Any faults that become apparent after fitting must be notified as soon as possible after you become aware of them.
This guarantee is void if any part supplied is used for any purpose not intended by the manufacturer, Improperly maintained, Disassembled or damaged, Overheated, Not properly installed by a qualified mechanic or has been tampered with in any way i.e seal broken, taken apart, etc. Please note all parts supplied, are marked with our company stamp/initials, removal of these marks will invalidate your guarantee/warranty.
No parts may be altered, modified or dismantled in anyway (except for routine service adjustment) without our permission. Failure to comply with these terms will invalidate your guarantee/warranty.
We will not be held responsible for incorrect installation, if a third party, arranged and paid for by you, the customer, installed the goods.
If any part proves to be faulty during this period, it may be returned to us for an exchange. If no exchange is available within 48 hours a refund will be given.
In the event that a part is supplied as ordered but the customer had ordered incorrectly, we must be contacted immediately and the part returned to us within 7 days of purchase at the cost of the customer.
All body panels (doors, bonnets, bumpers, boot lids, wings, quarter panels etc) and glass are NOT INSURED as standard. You may wish to take out ADDITIONAL INSURANCE with us, which will be explained at the time of purchase.
The delivery on all orders is typically Next Working Day. Order must be placed before 1 pm to give the best chance of dispatching the same day. Although every effort will be made to achieve this, certain parts that are not easily removable or already on the shelf may be sent the next working day instead.
We always aim to dispatch items quoted as being Next Working Day delivery on the day payment is processed, subject to the order being placed before our deadline. We cannot, however, be held responsible for goods not delivered on this basis by a 3rd party courier.
Delivery is a separate contract and once completed is non-refundable.
All goods should be inspected thoroughly upon delivery before signing to ensure that the item has not been damaged during transit. Refunds are not always possible for goods that have been damaged whilst in transit.
The words unexamined or unchecked on the delivery note/docket are not acceptable. We will not be held responsible for the refund of goods damaged in transit if they have been signed for in good order.
If goods prove to be damaged, do not sign, refuse delivery & contact us before 4 pm on the day of delivery. This is to ensure that if necessary, a claim can be made against the courier company. If we do not notify the courier company on the same day, there is no chance of processing a claim.
In the event that the delivery driver does not allow time to inspect the goods sign the Delivery Note to obtain them, but delete any wording in the signature box to the effect that the goods were 'Received in good condition'.
You must notify us about the loss, damage or delay within 24 hours after delivery of the shipment or the day the shipment should have been delivered in order for us to make a claim with the courier.
Returns & Refunds
Goods once signed for are to be returned at the Customers expense.
Refunds will only be made upon the return of the goods to our premises.
Refunds may take up to 5 days to appear on your statement from the date on which they were actioned. The method of refund will typically be the same as that used to pay (credit card payments cannot normally be refunded via cheque or cash for example).
Each part will be checked for condition and tested where appropriate, upon return.
Parts returned without fault will be subject to a restocking fee of up to 25%.
For all items to be returned under any circumstances, it is the customers' responsibility to keep them in a safe environment & return them in as near to the same condition in which they were supplied as possible.
Engines, Gearboxes & Drivetrains
Engines that knock excessively or develop excess blow-by or excessive oil consumption within 90 days after the date of purchase will be repaired, replaced or refunded.
Accessories that may come on an engine such as fuel systems, distributors, electronic components, manifolds and water pumps, sumps, etc., are NOT WARRANTED. Timing chains, timing belts and damage due to their failure are not covered.
Gasket and seals need to be replaced before installation. We do not guarantee oil leaks. External gaskets and seals are not warranted. They need to be inspected and replaced if necessary before installation. If the engine is overheated, the warranty is void.
Cylinder Heads are guaranteed not to be cracked or warped when purchased. Cams, valves, and lifters are not guaranteed.
All A/C Compressors must have the A/C system flushed to remove any contaminants and the proper oils and Freon to be used. Also, the A/C system needs a new filter, dryer and orifice tube when installed.
Transaxle and differential are guaranteed to work properly. We recommend gasket and seals to be replaced before installation. We do not guarantee against oil leaks.
Engine, transmission, cooling systems, and A/C systems must be flushed to remove contaminants
Warranty is voided if the part(s) are not returned to us in the same condition in which they were sold, or do not bear the identifying marks which appear on all Motors in Motion LTD parts.
Customers must state if ancillaries are required. If a request has been made, stating complete engine wanted, this means head, block, and sump, it does not mean with ancillaries as these may be sold separately, any ancillaries left on the engine e.g water pump, cam belt is given free of charge and is not covered by this guarantee.
All engines, gearboxes & drivetrains will be drained of all fluids for carriage. It is the customers' responsibility to refill prior to use as any damage incurred as a result of not doing so will again invalidate this warranty.
All engines purchased must be fitted with a new timing belt/cam belt/chain and filled with new oil upon installation, and maintained & adjusted by a qualified technician. Failure to follow this procedure will result in the guarantee/warranty being rendered null and void.
Gearboxes & Drivetrains must be filled with new oil upon installation. Failure to follow this procedure will result in the guarantee/warranty being rendered null and void.
Exchange Unit - Means you are paying a lower price in exchange for returning your old existing/corresponding part. A refundable surcharge is taken usually at the point of sale and we reserve the right to withhold the return of the surcharge if the item is not returned 'like for like'. ** Old engines must be returned as bare engines in a serviceable condition **
If you have any questions regarding our terms and conditions, please give us a call for clarification!
The Motors in Motion Team